Help
A question, a problem, an idea? Email us at nousa@hugodelseaux.fr. We reply in French and English, usually within 3 business days.
Restore my subscription
On a new phone or after reinstalling: open the app, then go to Settings > "Restore Purchases". Use the same Apple or Google account you used to buy the subscription.
Cancel my subscription
- iPhone: Settings > [your name] > Subscriptions > Nousa.
- Android: Google Play > your profile icon > Payments & subscriptions > Subscriptions > Nousa.
Deleting the app does not cancel the subscription. Access stays active until the end of the period you paid for.
Get a refund
Payments are handled by Apple or Google, and only they can issue refunds:
- Apple: reportaproblem.apple.com
- Google: play.google.com, Order history section
I'm not getting the question of the day
Check that notifications for Nousa are allowed in your phone's settings, then choose the time in the app's Settings.
Change the language
App Settings > Language. Six languages are available: French, English, Spanish, Portuguese (Brazil), German and Italian.
Using the app on two phones
Nousa is played on a single phone that you pass back and forth. There is no syncing between two devices.
My ID
You will find it in Settings > "My ID". Include it in your messages: it is the only way for us to find your subscription, since we know neither your name nor your email address.